MidFirst Bank

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iManage Personal Banking – please call the MidFirst MoneyLine at 888.MIDFIRST (888.643.3477), option 6.


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Mobile Banking FAQs

These FAQs are provided to help answer many common questions that arise related to mobile banking.  To navigate the FAQs, select the FAQ section.  The FAQs for that section will appear and you can view the answers by selecting the appropriate question.  If you can't find the answer you are looking for here, please call 888.643.3477, option 6 or visit your nearest MidFirst banking center.

Mobile Banking FAQs

Mobile Banking FAQs
  • A: Apple Pay allows you to purchase items by using your eligible Apple device with a single touch using Touch ID. For more information about how Apple Pay works, please visit apple.com.
  • A: The iPhone 6 and iPhone 6 Plus are currently offering Apple Pay for app and in-store purchases. The Apple Watch™ (upon availability) will extend Apple Pay to owners of iPhone 5, iPhone 5c and iPhone 5s. The iPad Air 2 and iPad Mini 3 are able to make app purchases but not in-store purchases. All devices must have iOS 8.1 or later downloaded on their device. For more information, please visit apple.com.
  • A: Currently McDonald’s, Macy’s, Panera Bread, Walgreens, Whole Foods and a variety of other retailers are accepting Apple Pay. For a complete list of participating retailers that accept Apple Pay, please visit apple.com.
  • A: All MidFirst Bank consumer debit and credit cards are eligible to use Apple Pay. Business debit and credit cards, gift cards, HomeLine cards and virtual cash cards are currently not available for Apple Pay.
  • A: With Apple Pay, instead of using your actual card numbers when you add your card to Passbook, a unique Device Account Number is assigned, encrypted, and securely stored in the Secure Element, a dedicated chip in the iPhone. These numbers are never stored on Apple servers. When you make a purchase, the Device Account Number, along with a transaction-specific dynamic security code, is used to process your payment. Your actual card numbers are never shared with merchants by Apple or transmitted with payment.
  • A: Yes, at this time, Apple allows up to eight cards on a device.
  • A: Yes
  • A: To deliver the best Apple Pay experience, we will make certain account information about each card you have selected to use with Apple Pay is available for display on your devices, typically the last four digits of your card number. If you have any additional questions about your device’s security features, please visit apple.com.
  • A: For iPhone 6, you can view and manage your cards in Apple Pay by going to “Settings” and selecting “Passbook & Apple Pay.” By tapping on an individual card, you can view the “Transaction Display” and manage the settings associated with that card in Apple Pay. You can also view and manage your cards in the Passbook app. When you select an individual card, you can tap the “i” to get to the back of the card, where you can view the “Transaction Display” and manage the settings associated with that card in Apple Pay.
  • A: You can remove your card from Apple Pay by selecting “Remove Card” in the “Passbook & Apple Pay” section of your device settings. For more information, please visit apple.com.
  • A: If you believe your device or Apple Pay card information has been lost, stolen or compromised in any way, call MidFirst Apple Pay Support at 877.613.3245 for Visa® cards or 866.278.5472 for MasterCard cards. You can also go to icloud.com/settings or the Find My iPhone app to temporarily suspend or permanently remove the ability to make payments from your device, even if your device is offline.
  • A: For security purposes, we may prompt you to call our MidFirst Apple Pay support number to confirm certain information in order to verify your account. Hours of operation: Monday – Sunday: 7:30 a.m. – 10 p.m. Central time.
  • A: You can remove your card by selecting “Remove Card” in the “Passbook & Apple Pay” section of your device settings. You can also visit icloud.com/setting to remove your card to temporarily suspend or permanently remove the ability to pay with your card on your device.
  • A: If you need to make a return for a purchase made with Apple Pay, you can receive refunds to your account. The key difference is that you may be asked to provide the cashier the last four digits of your Device Account Number instead of the last four digits of your card number. To find the last four digits of your Device Account Number for your card, visit the “Passbook & Apple Pay” section of your device “Settings,” Passbook app. For more information, please visit apple.com.
  • A: No, if you need to activate Apple Pay or have questions, please call the Apple Pay support number listed on your device.
  • A: Apple Pay transactions will appear just like a standard check or credit card transaction on your statement, online, and within Mobile Banking.
  • A: Yes, Apple Pay transactions will count the same as normal card transactions.

 

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